The Business Master (3rd Edition)/The Business Master (3rd Edition).iso/files/datation/mailcall/mc.doc

Text File | 1989-07-06 | 114.5 KB | 2,057 lines

                          Mail Call  by  Pro~Formance

                                  Version 3.0


       +-----------------------------------------------------------------+
       | With version 3.0, we've added a 2nd program:  MC Express (MCE). |
       | And be sure to read about P~F Form (See Other Programs by       |
       | Pro~Formance near the end of this manual).                      |
       |                                                                 |
       | MCE: : :                                                        |
       |   * MCE is a RAM-resident program to print envelopes from       |
       |     INSIDE your word processor--while you're writing a letter.  |
       |   * Just press a key to call MCE up, mark a name and address,   |
       |     choose from among many printing options, then print.        |
       |   * MCE works just fine all by itself.  But it'll also save     |
       |     names/addresses to a file--so you can later Import them     |
       |     into Mail Call (effortlessly, no extra typing).             |
       |   * MC Express is optional and is available to registered       |
       |     users of Mail Call.  It works with HP LaserJets             |
       |     (Orig./+/500/Series II)                                     |
       |                                                                 |
       | P~F FORM: : :                                                   |
       | P~F Form is two programs: Form Design and Form Master.  With    |
       | them you design, fill out and print professional-looking forms, |
       | in just minutes.  Form Master links forms to a database, and    |
       | fills forms out for you!  And this is the SAME DATABASE Mail    |
       | Call uses.  So, with one set of programs, you can now manage    |
       | almost every piece of paper in your office.                     |
       +-----------------------------------------------------------------+




       +------------------------------------------------------------------+
       | Please send correspondence (including suggestions & comments) to:|
       |                                                                  |
       |  RWS & Associates   132 Alpine Terrace  San Francisco, Ca. 94117 |
       |                     [phone]  (10am to 5pm Pacific time)   |
       |                                                                  |
       |          Your suggestions and comments are most welcome.         |
       +------------------------------------------------------------------+


            Copyright (C) 1987-1989, Rob W. Smetana and Pro~Formance

       Mail Call and its Manual and support files are Protected by U.S. and
       International Copyright Laws: [Title 17 USC].   All Rights Reserved.

          Mail Call, MC\+, MC\25, MC Express, MCE, Pro~Formance, and P~F
               are Trademarks of RWS & Associates & Rob W. Smetana

        LaserJet, FX, P1351, 123, IBM are Registered Trademarks of:
        Hewlett-Packard Corporation, Epson Corporation, Toshiba America,
        Inc., Lotus Development Corp. and International Bus. Machines Corp.,
                               respectively.

                                  Contents

                 Mail Call in Brief ........................    a
                 MC or MC\+ - Which suits my needs? ........    b
                 System Requirements .......................    c
                   Installing Mail Call

                 Running MC, Choosing Options ..............    1

                 Main Menu Options
                   Adding/Editing Names ....................    2
                     Notes & Tips ..........................    3
                     The "Key" Field - BE SURE TO READ! ....    5

                   Browsing ................................    6

                   Searching ...............................    7

                   Printing ................................    8
                       Different Ways to "Print"
                       Sorting & Specifying Ranges
                     View & Edit ...........................
                     Envelopes .............................    9
                     Personalized Documents (Letters, Memos)   11
                     Directory / Reports ...................   13
                     Labels ................................   14
                     Return Address/Multiple Labels ........   15
                     Mail Merge: Import From or Export To ..   16

                   From (Return Addresses or Other Labels) .   18

                   Utilities: Modem/Mail-Phone codes/Index .   19

                 Managing Duplicate Names ..................   20

                 Entering PCCs (Printer Control Codes) .....   21

                 Tips and Things You Should Know ...........   23
                 Technical Information (Please Read)  ......   25

                 License & Limited Warranty ................    i
                 Other Programs from Pro~Formance ..........  iii
                 Registering/Ordering ......................   iv

         Version # ================= Update  History =========================
           1.5   -Optimized speed & record handling
           1.7   -Added "Duplicate" capability to Edit function
                 -Eradicated bug: Print fields not fully cleared on 2nd+ print
           2.0   -MAJOR Revision.  Added features (Print All/Ranges, Personal
                  Letters, Alternate Return Addresses and Printer Codes, etc.)
           2.2   -Added ALL features to ALL versions
                   -Added envelope support for Series II LaserJets
                   -Fixed inconsistent env. printing when soft fonts present
           2.5   -Unlimited capacity.  Changed name: Mail Master to Mail Call.
                   -Create/use different database files
                   -Use Mail Merge to easily share names among different files.
           3.0   -Added MC Express (the RAM-resident version), fixed 2 bugs.
          =====================================================================

                            Mail Call in Brief                      -a-

         Mail Call (MC) is a full-featured "mailing assistant."  With it
         you can handle anything from simple tasks (like printing a memo
         or envelope) to managing large mailing list databases.  On top
         of the usual powers to add, edit and delete names, MC's database
         features include:
          * The option to use different database files = UNLIMITED capacity!
          * A special "Key" field  (create several databases in each file).
          * Browse, Search, Sort and Range features so you can view or print
            all names, one name or a specific group (range)-sorted as you like.
          * Powerful B-tree indexing for F-A-S-T! sorting and locating names.
          * Thirteen fields including a Message field (printable), and a
            Comment field (for information, not for printing).
          * The ability to "tag" certain printable fields as "non-printing."
            This lets you store, but not print, information useful to you.

         MC also lets you:
          * Print envelopes or mailing labels, personalized documents (form
            letters/memos), name & phone number lists, appointment schedules.
          * Print 1-99 copies of each label, up to 3 columns per page
          * Print 1-3 fields on envelopes:  Return Address, To.., & a Message.
          * Specify Printer Control Codes (PCCs) to print fields in different
            type styles or fonts, with different line spacing, etc.
          * Alternate among:
            - 4 Return Addresses (Work, Home, None for pre-printed envelopes)
            - 3 Sets of of printer codes for Envelopes (9 PCCs in all)
          * Import names from, or Export names to Mail Merge files compatible
            with major word processors and database programs.
          * Dial phone numbers (with most, not all, Hayes-compatible modems).

         Finally, MC may be used to keep track of or print many things.
         We refer here to "Names," but you can store and track computer
         program names, lists of clients to contact during trips,
         products in inventory--anything you need labels or reports for.
         For example, one software company tracks (and prints labels for)
         both their software and registered users.

         We developed MC for 3 simple reasons.  First, we wanted a fast,
         easy way to print envelopes or mailing labels.   We often prefer
         envelopes, to avoid the "mailing list/junk mail" message that
         labels sometimes convey.  But sometimes labels are more efficient.

         But, second, printing envelopes on laser printers is a pain in
         the a__.  Indeed, a recent computer magazine included this issue
         among its list of "computer nightmares."  Another author,
         discussing the "envelope crisis," said "No wonder so many
         laser-printed letters go out the door in hand-addresed
         envelopes."  MC makes this an easy, even trivial task.

         Third, we needed database capabilities to take the drudgery out
         of continually re-typing names and addresses.  The database had
         to be fast, easy to use, and reliable.  In addition, it had to
         help us "segregate" clients and contacts based on our relation-
         ship with them. For example, some are interested in product X,
         some in service Y.  Some are colleagues, some are friends, and
         some are on our Christmas card list. The database's "Key" field
         (and multiple-file capability) let you create many databases in
         one--letting you work with groups of names separately.

                    MC or MC\+ - Which best suits my needs?            -b-

         Mail Call had very humble beginnings - we needed a way to
         address envelopes on a laser printer.   It stored a few names
         and printed envelopes nicely, and that's it.  But as people
         started using it, they asked for more functions, more conven-
         ience--and Mail Call grew.  Those who contributed (registered)
         got added features right away.  Eventually, these extra features
         were added to all versions.

         To allow us to say thanks to those who registered and contrib-
         uted to Mail Call's development, we continue to offer 2
         versions:  MC and MC\+ (MC\Plus).  The main difference:  MC\+
         gives you UNlimited capacity and flexibility.  Use different
         database files to add more names.  Or use different database files
         for different purposes (different people in your office, clients
         versus friends versus vendors, etc.)

         ------------------------------------MC--------------------MC\+--------
         Database Features:
         - Number of database files          1                  No Limit
         - Number of names/file           32,600+               32,600 +
         - Number of sub-databases      Use MC's "Key" field to create sub-
            per file                    databases in each file.
           Together, these features give you unlimited capacity.  Each time
           you Run MC, select the database file you want to work with.

         - Features:  Add, Edit, Delete, Browse, Search, Sort, Range-to-Print
         - B-Tree Indexing  (Which accounts for MC's FAST Searching/Sorting)
           - 4 separate Indexes for Name, Company, Zip Code and "Key"
           - Your "database" NEVER needs sorting (very time consuming),
             because the Indexes are ALWAYS sorted
           - Choose a Range to print: 1 to all, sorted on the field you choose
         .....................................................................
         Printing Options
         - Envelopes - 5 sizes ranging from Personal to 8 1/2 to 11
         - Labels    - 8 sizes, plus a "roll-your-own-size" option
         - 1 to 3 columns per page.  1 - 99 copies of each label
         - 1 - 99 copies of "Return Address" labels  (which can be ANY text)
         - Personalized Documents (like "form" letters, memos, brochures, etc.)
         - View & Edit
         - Reports:  Names & Phone #s; or All Fields  (Many ways to use this)
         .....................................................................
         Mail Merge
         - Import from/Export to files used by word processors, etc.
         - This is IN ADDITION to MC's Personalized Document feature -
           itself a "mail merge" feature
         .....................................................................
         Printers Supported
         - HP LaserJets (Laserjet/+/II), Epson & Toshiba
         - A "Standard Printer" option lets you use most any printer
         .....................................................................
         Dial your Phone (with many but not all Hayes-Compatible Modems)
         .....................................................................
         Configuration Options
         - Format Phone & "Mail Code" (For US or Overseas use or both)
         - Customize MC for use with your Modem
         .....................................................................
         MC Express--RAM-resident version of Mail Call  (comes with MC\+)

                               System Requirements                   -c-
         .....................................................................
         Computer: IBM or compatible        DOS:  2.1 or later (Required)
          Monitor: Color or Monochrome     Disk: Hard disk is fast, floppy OK
           Memory: 256-320k             Printer:  HP LaserJet, Epson or Toshiba
               (A "Standard Printer" option lets you use most any printer.)

         NOTE:  MC "writes directly to the screen."  It's fast, but may cause
         "snow" on some monitors.  Configure DESQview or Windows accordingly.
         .....................................................................

                              Installing Mail Call

         Nothing special; just run MC.   You can configure MC to work
         with your modem, or change the format of Mail and Phone fields
         (overseas addresses).  See steps 4 and 5 below.  (Note:  MC works
         with some, but not all modems.  The Install Modem feature, and
         the file Dialme.BAS, may help if you have problems getting MC to
         dial.  If you can't get it to work, let us know.   Please be
         specific:  Type of Modem, What Modem Commands you tried, etc.)

         1) Copy MC.EXE to the disk or directory from which you'll run MC.

         When you run MC the 1st time, it creates two files with the
         extensions ".DAT" and ".IDX."  These files are called "MailCall"
         --unless you asked MC to use a different file name (see Running MC).

         2) To print MC's manual (MC.Doc), type  COPY MC.DOC PRN.
            * Be sure your printer's on and has about 30-40 sheets of paper
            * Set your printer to print 66 lines/page.
            * The tables and screen examples will print better if the font
              or type style you use is FIXED (not proportionally) spaced.

         3) Put the line "BUFFERS=##" (## = a number from 10-25) in the
            Config.Sys file in your root directory.  "Tips & Things you
            Should Know" has more.

         4) Modem:  To customize MC for your modem, run MC and press
            [U]tility then [I]nstall Modem.  (Modems must be strictly Hayes
            compatible.)

         5) Non-US Phone/Mail formats:  To customize the way MC displays
            and prints phone numbers or Mail (Zip) codes, run MC and press
            [U]tility, [F]ormat.

         Other files that came with Mail Call, like MC.Doc or Readme.Bat,
         aren't needed for MC to run.  Store them once you've reviewed them.


              Running MC, Choosing a Database File to Work With      -1-

         You can run MC in 2 ways.  At the DOS prompt type either:
          MC           MC will create or use MailCall.DAT and MailCall.IDX

          MC FileName  MC will create or use "FileName.DAT" & "FileName.IDX."
                       (MC\+ only.  Registered users.)

         When you include a FileName: (include FileName ONLY, NO extension)
          * File names can be a 1-8 letter file name, or Path plus file name.
            - MC XMAS  will create/use an Xmas.DAT on the current drive
            - MC B:\XMAS  will create/use Xmas.DAT on drive B:
          * If MC can't find FileName.DAT, it'll ask if you want it created.
            - If you say yes, MC creates BOTH FileName.DAT and FileName.IDX.
          * BOTH the ".DAT" and ".IDX" files MUST be in the SAME PATH.

         Using different FileNames adds flexibility and capacity:
          * Use different database files for different purposes
            - Business and personal          - Different client groups
            - Different database files for different people in your office
          * With multiple files, your capacity is unlimited.
          * MC's Mail Merge feature is a quick, convenient way to share
            names--some or all of them--between different database files.

                               Choosing Options

         When you run MC, it's Main Menu appears at the bottom of your screen:
           [A]dd Name  [B]rowse  [S]earch  [P]rint  [F]rom  [U]tility  [Q]uit

         At most of MC's menus, you pick options by pressing the 1st letter
         of the option you want--shown in brackets "[ ]."  So, to Add a
         Name, press [A]. To Browse, press [B].  Etc.  But, when editing
         text, use Function Keys F1-F10 to select options.  Why the dif-
         ference?   Because when editing, MC assumes letters you type are
         part of the text you're editing.

         At the Main Menu you may:
          [A]dd Name  Add a new name
          [B]rowse    Browse through the names in your database
          [S]earch    Search, searching on Last Name, Company or Key
          [P]rint     Print  (many options, see below)
          [F]rom      Add or Edit From.. (Return Address printed on envelopes)
          [U]tility   Install a modem (if you want to use MC's Dialing
                      feature), Format Mail & Phone fields, Rebuild the Index
                      (in case of damage)
          [Q]uit      Exit MC to DOS

         You can edit Return Addresses (From ...) either from the Main Menu,
         or when you print envelopes.  You may enter 4 Return Addresses
         and toggle among them.  See "Return Address" for more.

         You can [P]rint either from the Main Menu, or while your Adding/
         Editing names, Browsing or Searching.  From the Main Menu,
         [P]rint gives you many printing options, and you can print 1
         name, all names, or a sorted list of names that match criteria/
         range you specify.  Pressing [P]rint elsewhere lets you print
         Envelopes, Labels or Personalized Documents for the name displayed.

         To Dial the phone, first display a name using Add, Browse or Search,
         then press [D]ial.  We'll now discuss MC's options in detail.

                   Main Menu Options:   ADDING / EDITING NAMES       -2-

         To ADD a name, press [A]dd Name at the Main Menu.  To EDIT a
         name, use Browse, Search or Print (View/Edit) to find a name,
         then press [E]dit. The procedures for Adding new names or
         Editing existing ones are about the same.  A "database screen"
         pops up; the bottom looks like this: (This screen's also used
         during Browse/Search/Print to show names found.)

         +-----------------------+|First & MI----------|Last---------------+
         |                  Name |                     |                   |
         |                       +---------------------+-------------------|
         |Title (Name/Comment/?) |                                         |
         |                       +-----------------------------------------|
         |   Company (Comment/?) |                                         |
         |                       +-----------------------------------------|
         | Street (Floor/Code/?) |                                         |
         |                       +-----------------------------------------|
         |          City | State |                                     |   |
         |                       +------------+-+----------------+-+-------|
         |Zip Code | Phone | Key | .....-.... | | (...) ...-.... | |       |
         |                       +------------+-+----------------+-+-------|
         |     Message (Printed) |                                         |
         |                       +-----------------------------------------+
         | Comments | Salutation |                         |               |
         +---------------------- +-----------------------------------------+
         [F1]Help [F2]Save [F3]Clear [F5]Print [F6]Dial [F8-F9]Dup [F10]Quit

         ** Read "Notes & Tips."  Title, Company and Street may be used for **
         ** ANYTHING (e.g. use Company AND Street for multi-line addresses).**

         When editing, most options are selected with Function Keys.

        [Up/Dn]  Cursor keys (or [PgUp/PgDn] or [Return]) changes fields
           [F1]  Displays a Help screen showing MC's editing features
           [F2]  Saves any changes or additions you've made
           [F3]  Clear means one thing when Adding names, another when Editing
                 * When Adding Names: Clear means "Prepare to Add Another."
                   The fields will be cleared, and the "First Name" field
                   will be highlighted, ready for you to enter another.
                   (See both [F8]Dup and **NOTE**)
                 * When Editing: Clear means DELETE this record.  If you
                   confirm, the fields on both the screen and disk will be
                   cleared, and "Deleted" will appear in the Key field.
                   (See [F8]Dup and **NOTE**)
           [F5]  Let's you Print what you've viewing  (Several options)
           [F6]  Dials the phone number
           [F8-F9]  "Dup" means "Duplicate"- To reduce typing and restore
                 deleted names.  Whenever you Save or Delete a name, a
                 "snapshot" of it is taken.
                  * If you delete a name by mistake, [F8] restores it.
                  * If you're Adding a new name, or Editing another one, press:
                    - [F8] to dup EVERYTHING from the last name Saved/Deleted
                      (BE CAREFUL with F8.  Everything will be replaced.)
                    - [F9] to dup the field you're currently in
           [F10]  Quit Adding or Editing.



         **NOTE**                                                    -3-

         When you press [A]dd Name at the Main Menu, MC searches for any
         names you've deleted, so blank disk space can be efficiently
         re-used.
           * If MC finds one, you'll see "Deleted" in the Key field.
             These will also be visible if you [B]rowse or [S]earch
             on Key and specify "Deleted" as a Search Phrase.
             (See Notes and Tips below.)

           * BE SURE to delete the word "Deleted" when adding a new name.
             - Move to the Key field, press Ctrl-Home.

           * ALSO, when "adding" to a Deleted name, you CAN'T press [F3]
             to add  another.  To add another, return to the Main Menu,
             and press  [A]dd Name.


                     ADDING / EDITING NAMES  --  Notes & Tips

         How MC Works (Or, It Might Help You to Know) ::::

         * Both the ".Dat" & ".Idx" files are vital.  Back up both regularly!
           - The "Idx" (Index) file allows VERY fast searching and sorting.
             Without it, some of MC's more advanced functions won't work.
           - We hope your index file is never be damaged.  But if it is,
             MC's [U]tility function has an option to "Regenerate the Index".

         * After MC updates ".Dat" and ".Idx" files, it closes and
           re-opens them.  This is added security to ensure your work's
           saved to disk, and is not vulnerable to power surges or
           accidents.  It accounts for a brief pause you may notice when
           a record is saved.

         Tips to Help You Make the Most of MC's Features ::::

          * Any field may be left blank.  But Last Name, Company, Zip &
            Key are used for Searching/Sorting.  Leaving them blank limits
            your options.

          * To enter a name just for printing, save, print, then delete it.

          * Please review MC's editing keys--press [F1] when editing.
            Note the "Oops/Undo" key:  [Alt-U].  If you accidentally
            delete all or part of a line, press [Alt-U] IMMEDIATELY
            to restore it. Pressing [F8] or [F9] can also help
            restore/duplicate records.

         * As mentioned above, you may use Title, Company, & Street for
           ANYTHING. MC gives you space for all 3, but doesn't care how
           you use them.
                                                        continued . . .

         Notes & Tips (continued)                                    -4-


         * @ -- The "at" sign is the "Don't Print Me" flag
           - If "@" appears in the First Column of Title, Company or
             Message, the field(s) will NOT print on envelopes, labels,
             reports, etc.
           - This is useful to: 1) Keep notes to yourself, knowing they won't
             be printed; or, 2) To temporarily suspend printing of a
             field without having to delete it, and later re-enter it.

         * When you [A]dd Name, MC tries to re-use disk space made blank
           when you deleted a name--MC looks for "Deleted" in the Key field.
           - When adding names, be sure to delete "Deleted" from the Key field.
           - Otherwise, leave it alone.  Changing it unnecessarily may
             mean MC can't find and re-use blank disk space; it'll just
             consume more.

         * Zip Code and Phone # fields are "formatted"--e.g.  (...) ...-....
           - As you type in these fields, the cursor skips across
             parentheses, hyphens and spaces to the proper positions (you
             fill in the dots).
           - To leave part of a field blank (e.g. the Phone # Area Code
             or the last 4 Zip Code #s), use cursor keys to move over it.

         * Intend to Print Labels?  Many of MC's fields are at 40+
           characters wide:  Name, Title, Company and Message.  This
           EXCEEDS what some labels can handle.  Anything beyond the
           limits of the label's size won't print.  So, if you plan to
           print labels narrower than 5 inches, you may have to LIMIT
           what you enter in these fields.

         * If you've reached the maximum number of records in your
           database (32,600+), and try to add another, Mail Call asks
           if you want to write over the last one.
           - If you press [N]o (don't save as last), your only option
             will be Dial.  When you exit Edit, the new name will be lost.
           - When you're at the maximum and want to add another, Browse
             to find a name to delete, press [E]dit, [C]lear (Delete),
             then enter another.


                   The "Key" Field -- Powerful & Flexible             -5-

         The "Key" field is one of MC's most powerful features.  It lets
         you create many different databases in one, and it's especially
         powerful when combined with MC's Sort and Range features.  A
         "Key" is just a 1-8 character label or code you use to group
         someone or something.  Some examples:
         * Realtors show which property people want (Key = "1-Family")
         * Doctors Roger and Joanne identify their clients. (Key = "Roger")
         * Sales people identify the product or service clients are
           interested in.  (Key = "Model-XV")
         * Other sales people put the date they want to follow up with
           clients. (Key = "11/12" or "Mon-5/16")
         * Marketing or market research firms group people by demographic
           group, job or income level or type of industry they work in.
           (Key = "VicePres")
         * To keep track of inventory, companies use keys showing the
           category each product belongs to. (Key = "Printer")
         * Software distributors identify the category each program fits
           into. (Key = "WordProc" or "DataBase")
         * ....the list is as endless as the imagination of people using MC.

         Here are some examples of the FLEXIBILITY AND POWER of MC's key.
         * Your firm just replaced product "PC-X09" with much-improved
           "PC-X20."  You want to CALL all "PC-X09" users to: 1) Tell them
           a new model's just been introduced; and, 2) Schedule a demo.
           - PC-X09 is one of the keys you used when you entered names
             into MC.  To call each PC-X09 user, just tell MC to Search
             on Key, scanning for "PC-X09."  As MC displays each PC-X09
             user, you press [D]ial and MC calls them for you!
           - Each time you schedule a demo, you press [E]dit and change
             key to indicate the date and time of your demo (eg.,
             "M-9:30" for Monday at 9:30).  When all your calls are done,
             you use MC's Directory/Reports feature to print a list of
             your appointments.

         * Your database contains 390 names:  friends, colleagues and
           members of a small trade association "XYZ Association," of
           which your the President  (Key = "XYZ Assc").  You want to
           write all XYZ Assoc. members.
           - At MC's Print Menu, you press [P]ersonalized Document, and
             tell MC to find "XYZ Assc" members.  MC prints personalized
             letters for each.
           - When done, you press [E]nvelopes at the Print Menu.  MC
             prints all the envelopes for you.

         * You want to test a new marketing brochure to see if the
           response is the same for high income (Key="$100k+") and low
           income ("$5-10k") people.
           - Your brochure's are printed, but you need envelopes.  At
             MC's Print Menu you press [E]nvelope and first scan the key
             field for "$100k".
           - When that's done you scan for "$5-10k" and print remaining
             envelopes.

         These examples just scratch the surface.  But they reveal how
         simple codes or labels in MC's key field let you easily manage
         subsets of names.  As you read below about MC's other features,
         think about how they can be combined with the key field codes
         to serve your needs best.

                          Main Menu Options:   BROWSE                -6-

         Browse and Search are similar in that they both let you find a
         name in your database, then let you Edit it, Print, Dial the
         phone number, or Quit--return to the main menu.  They differ in
         how you get to the name in the first place.

         Selecting Browse from the Main Menu will clear the screen and
         show MC"s "database screen" (See Adding/Editing for an
         example).  Browse then displays the first name in your database,
         and lets you scroll forward or back.  The Browse function is
         "circular"- when you reach the last name in your database,
         Browse returns to the first.

         NOTE:  Browse is the only MC function that does NOT rely on the
         Index.  It displays names in the order you entered them.  If you
         suspect the Index is damaged, Browse through your database.  If you
         see something strange, you can: 1) [E]dit a name then Save it; or
         2) Regenerate the Index from the Main Menu [U]tiliy function.

         During Browse, your options, shown at the bottom of your screen, are:

         [N]ext     [B]ack     [E]dit     [P]rint     [D]ial     [Q]uit

         [N]ext      Displays the next name  (Or, press Return, PgDn or Down)
         [B]ack      Displays the last name  (Or, press PgUp or Up Cursor)
         [E]dit      Lets you Edit or Delete a name
                     - To Delete a name, press [E]dit, then press [F3] Clear.
         [P]rint     Takes you to MC's Print Menu.  Because a name is "active"
                     you may print Envelopes, Labels or Personalized Documents.
                     You WON'T be asked for Sort or Range information (since
                     there's nothing to sort, only 1 record is active).
                     - If you choose to print an Envelope,  the name will be
                       re-formatted, and displayed along with the return
                       address as it would appear on the envelope.  Not
                       displayed will be the Phone number, Comment and
                       any fields you "tagged" as non-printing.  (See "@"
                       under Adding/Editing)
                     - If you choose to print Labels, you'll be asked
                       how to format them (see Print Option: Labels)
                     - If you choose to print a Personalized Document,
                       you'll be asked the name of the file to merge.
                       You'll then be asked if you want to [P]review the
                       letter, and how you want it formatted.  (See
                       "Personalized Documents" for details.)
         [D]ial      Will dial the phone number
                     - If you haven't installed the modem yet, you'll be
                       asked to do so.   (press [U]tility at the Main Menu).
                     - If the phone number's invalid (e.g. you haven't
                       entered one), you'll be told so.
                     - Finally, if the phone number you entered includes
                       an Area Code, you'll be asked if it's your own.
                       Some phone systems dislike having the local Area
                       Code dialed.  So we don't.
                     - If you have no modem, and press [F6] anyway, an
                       error message will print.  MC will then return you
                       to the Main Menu.
         [Q]uit      Quit Browsing and return to the Main Menu

                         Main Menu Options:  SEARCH                  -7-

         When you select Search, you'll be asked for two responses:
            * Search on: [L]ast Name, [C]ompany or [K]ey?
            * Enter a Search Phrase

         A "Search Phrase" is a character or phrase you want MC to look
         for.  It can be 1 character long, up to the number of characters
         in the field (e.g., Key = 8, Last Name = 22).  It can appear
         ANYWHERE in the field.

         Once you enter a Search Phrase, MC's database screen will appear.
         MC searches for every occurence of the Search Phrase you entered.

         If MC finds no matches, it prints "No Matches Found."  Otherwise,
         MC shows how many matches it found and the first matching name.
         MC then pauses, giving you options to:

         [N]ext     [B]ack     [E]dit     [P]rint     [D]ial     [Q]uit

         [N]ext      Displays the next match  (Or, press Return, PgDn or Down)
         [B]ack      Displays the last name   (Or, press PgUp or Up Cursor)

         These are "circular"--when you reach the last (first) match, MC
         goes to the first (last).  Edit, Print, and Dial are the same
         for Search as for Browse.  Please refer back 1 page.

        Notes & Tips:
        * As you type the search phrase, it'll be capitalized.

        * You can (and may want to) enter short, partial phrases. Example:
          - Suppose both Ann Smith and William Smythe are in your database.
          - You search on Last Name and enter "SM" as the search phrase.
          - Both Ann Smith and William Smythe will "match" and be printed
          - But, Blacksmith also matches (includes "sm") and will print.

           Using partial phrases is useful when you can't remember the
           exact spelling, but you know it has "xxx" in it.  And the
           longer the search phrase, the "pickier" MC will be in finding
           a "match"--a record must match on the entire phrase.  So, it's
           often useful to use search phrases as brief as possible. The
           only downside:  MC may find more "matches" than you expected.

         * In our example above, "sm" was near the end of "Blacksmith"--
           illustrating your search phrase does NOT have to start with
           the 1st letter of the field.  If your phrase is ANYWHERE in
           the field, it'll "match."
           - This differs from the way the Sort and Range features work.
             There, MC scans left-to-right, so "sm" would have to be the
             first 2 letters in the field to be considered a match.
           - One Implication:  Since the search phrase can be anywhere,
             Search looks through your ENTIRE index to find matches. Search
             is FAST!  But Sort & Range may be more effective with large
             databases.  Sort & Range stop looking after the 1st non-match.

         * [S]earch can tell you how many "Deleted" names exist.
           - At the Main Menu press [S]earch, then [K]ey.  Enter "Deleted"
             as the Search Phrase (or "Del" depending on other Keys used).
           - When MC "displays" a deleted record, press [E]dit and add a name.

                         Main Menu Options:  PRINT                   -8-

         Pressing [P]rint at the Main Menu takes you to MC's Print Menu.
         You now choose:  How you want to "print;" Which records you want
         included; and, How they should be sorted.  You may print:
           [V]iew / Edit                            [E]nvelopes
           [P]ersonalized Documents ("form letters")
           [D]irectory/Reports                      [L]abels
           [R]eturn Labels (Multiple)               [M]ail Merge File

         We'll discuss each option shortly.  When you choose a print
         option (except [R]eturn Labels),  MC ask 2 questions:
           (1) Sort on What? --  [L]ast Name, [C]ompany, [Z]ip Code or [K]ey
           (2) Which Range?  --  Starting Where?   Through What?

         Note that here you may sort on Zip Code.  Search omits this option.

         To print All records, just enter A-Z when asked for the Range
         (0-9 for Zip Code).  If you want a subset of records, enter a
         search range telling MC where to start, and where it should
         stop (eg., M-Z to print last names from M through Z).  Here
         are some guidelines for entering a Range.
         * As with the Search option, you may enter partial phrases--1
           character up to the number of characters in the field (8 for Key).
         * Unlike Search, Sort & Range scan from left-to-right, examining
           ONLY the number of characters you entered as Starting/Through
           ranges.  For example, you sort on Zip Code and enter  Start: 0
           Through:  22.  MC will look for ONLY those Zip Codes STARTING
           with 0, 1, 20, 21 or 22. "23012" would NOT match--it contains
           0, 1, and 2, but BEGINS with 23.
         * The range is inclusive:  0-22 selects all Zip Codes 0 THROUGH 22.
         * MC won't include "Deleted" names.  Use Search/Browse to find these.

         Sort and Range can be used in simple or very creative ways--
         especially when combined with the clever use of other fields
         like Key.  For example:
         * Sort mail by Zip Code to qualify for lower postage rates
         * Print appointment schedules sorted by Day BY Time  (Key: Mon-9:30)
         * Organize clients by Title, Level, Responsibility, Company size
           or Geography for use in marketing or promotions.

                          Print Option:  View / Edit

         View / Edit may be used in many ways.  One use is to quickly edit
         or change every record in a particular group.  Another use is to
         check the range you specified BEFORE you print to (and waste?) paper,
         envelopes or labels--the "Directory/Reports" option can do the same.

         When you intend to print many records, begin by choosing View/Edit
         at the Print Menu.  Select a sort field and specify the range.  MC
         will display each record via its database screen.  If a record
         appears that you didn't expect, you have two options.  Edit the
         field you sorted on so it "won't match" next time.  Or change the
         Sort field or Range.

         When all records matching your range have been displayed, MC will
         return to the Main Menu.  If you now want to print to envelopes,
         labels or documents, press [P]rint.  MC saved your input, so just
         press [Return] at each prompt if everything you saw was OK.

                           Print Option:  Envelopes                  -9-

         Whether you enter the Print Envelopes option from the Main Menu,
         Browse, Search or Add/Edit, just follow 4 easy steps to print
         your envelopes:

         1. Enter/Edit a Return address or Printer Control Codes (Optional)
         2. Select an envelope size
         3. Select a printer (MC saves this the 1st time; later, just confirm)
         4. Confirm your printer (LPT1 only) is ready (MC will double check)

         When envelope printing begins, the screen you were viewing will
         be replaced by a "mock envelope" something like the one below.
         The "printable" database fields will be re-formatted as they'll
         be printed. (Any blank fields, or fields you tagged with "@"
         won't appear.).  If you've already entered a Return Address
         (From..), it'll be printed below where we've shown "Your Name,"
         etc.  Otherwise, the "From.." area will be blank.  Leave it
         blank if you use pre-printed envelopes.

         +[From . . . ]-----------------------+-----------------------+-----++
         | Your name                          |                       |     ||
         | Company                            |                       |     ||
         | Address                            |                       +-----+|
         | City, State & Zip Code             |                              |
         | (Blank, Phone #, or ?)             |                              |
         +------------------------------------+                              |
         |                                                                   |
         /                                                                   /

         |                                +[To . . . ]-----------------------+
         |                                | Name                             |
         |                                | Title   (if entered without "@") |
         |                                | Company (if entered without "@") |
         |                                | Address                          |
         +[Message - 33 Characters shown]-+ City, State & Zip Code           |
         | Your message  (if any)         |                                  |
         +--------------------------------+----------------------------------+
         [R]eturn Address (From)      [E]dit PCCs       [P]rint       [Q]uit

         Note your options at the bottom of our "envelope":
          [R]eturn    Allows you to Add or Edit a Return Address (or toggle
                      among 4 Alternates). See "Return Addresses" for more.
          [E]dit PCCs Means Edit Printer Control Codes.  You may enter
                      separate codes to control printing From, To and Message
                      fields.  You may toggle among 3 sets of PCCs--9 in all.
                      (Entering and editing PCCs is discussed later.)
          [P]rint     Means "I like what I see, let's go!"
          [Q]uit      Exit.  If you asked that more than 1 name be printed,
                      MC displays:  ## more to go.   Press:   [N]ext   [Q]uit.
                      Otherwise you'll return to the Main Menu, or Add/Edit,
                      Browse or Search.

         When you press [P]rint,  MC will ask you to:  (When printing
         more than one envelope, MC asks you this just once.)

         *Select an Envelope Size  *Select a Printer  *Press [R]eady to begin

                                                       continued.....
         Printing Envelopes (Continued)                              -10-

         Envelope Size:  Choose from among 5 envelope sizes (inches shown)
            Envelope Sizes            Useful for
            --------------            -------------------------------------
            [A] 3.5 x 6.5             Personal letters, checks, etc.

            [B]   4 x 9.5             Standard, "business-size" envelope

            [C] 6.5 x 9.5             Floppy Disk Mailer, or about the
            [D]   7 x 10              size of standard or legal size paper
                                      folded in half (e.g. booklets)

            [E] 8.5 x 11              Standard letter-size paper (unfolded)
                                      (proposals, announcements, newletters)
            ----------------------------------------------------------------
            Note:  If your envelopes differs from these (e.g. "4 1/8 x 9
            1/2"), select the size that's closest, then adjust the fields
            to fit the envelope size you use. (See "You Should Also Know")

        Selecting a Printer:
        Next, MC asks you to press A-E to choose a printer.  (Your choice
        is saved.  Next time, just confirm by pressing [Return].)

         [A] HP Laserjet (Std./+)  [B] HP LaserJet II  [C] Toshiba  [D] Epson
         [E]  Standard Printer   (If you choose [E] Standard, it'll be up to
              you to set your printer up, and send any codes need for line/
              character spacing.  MC will send NO printer codes at all.)

         As printing begins, MC sends 3 control codes to your printer to
         ensure fields print in the right spot: (See Technical Info:
         Printer Control Codes)
          - Reset/Initialize    - 6 Lines/Inch    - 10 Characters/Inch

         The second and third codes (6 Lines - 10 Characters/inch) are
         also sent after the From... and To... fields are printed.  The
         reason:  You may have used Printer Control Codes to change
         line/character spacing for 1 or more fields (e.g. proportional
         spacing, expanded/compressed type). If these are left active,
         the next field might print in the wrong place. (NOTE: Other PCCs
         may be sent to: allow printing all the way to the bottom, or turn
         on Landscape/Manual Feed.  See "Technical Info" for details.)

         [R]eady:
         Finally MC asks you to press [R]eady once you've checked your
         printer. (Before printing actually starts, MC also checks that
         your printer's ready:  On Line, Has Paper, etc.  If not, another
         window pops up asking you to "Check the printer; press [R]eady.")

         Printing More Than 1?
         When your envelope is printed, press [Q]uit.  If you requested a
         Range (more than 1 name) be printed, MC will now display:
           ## more to go.   Press:  [C]ontinue     [N]on-Stop     [Q]uit

         NOTE:  Non-Stop is meant for Laser Printers--MC sends a "Reset"
         to eject the envelope.  With other printers, MC does NOT move
         down, you must. If you press [C]ontinue or [N]on Stop, MC prints
         the next name.  It won't ask about Size or Printer again.  If
         you want to change this, press [Q]uit, then start over, specify-
         ing a different range, if appropriate.

                      Print Option:   Personalized Documents         -11-

         MC's Personalized Document option is like the "mail merge"
         feature of many word processors.  While often referred to as
         "form letters," documents can be anything:  memos, announcements,
         promotional materials, invitations, Christmas letters, etc.

         This option lets you to send the same document to one person in
         MC's database, all of them, or some subset chosen with Sort/
         Range.  Whenever MC finds a "merge key" in the document, it merges
         information from your database into your document.  MC also
         contains features not found in some mail merge facilities.  First,
         you may edit "on the fly."  Before MC sends your document to
         your printer, it's displayed on the screen allowing you to edit
         it before it's printed.  Second, if your document contains "&prompt"
         MC will pause so you can type in a unique message or comment to
         each recipient.  Third, you can send PCCs to control printing.

         Here's an example of how a "personalized" letter might begin:
         ..................................................................
         &date
                                                   +-----------------------+
         &name                                     |NOTE:  Please look at  |
         &title                                    |MC's examples. At the  |
         &company                                  |DOS prompt, TYPE:      |
         &street                                   |SAMPLE.DOC, SAMPLE2.DOC|
         &city                                     |MEMO.DOC and LETTER.DOC|
                                                   +-----------------------+
         My dear &salutation.  It's been a long time.  How have you been?
         ...................................................................
         Here's how to use the Personalized Document feature.

         * First draft a document with your word processor.  Be sure to:
         - Save it to disk in ASCII format.  This is important.  MC makes
           no attempt to strip out the embedded control characters many
           word processors use for formatting, controlling the printer, etc.
         - Press [Return] after Each Line to ensure all lines end with a
           CR/LF--Carriage Return/Line Feed. (Turn Word Wrap OFF.)

         * When creating your document, place one or more of the following
           "merge keys" in your document wherever you want MC to place data:
             &Date     &Name     &Title      &Company     &Street      &City
             &Salutation         &Message    &Comment     &Prompt

          - A "merge key" is an ampersand (&) followed by a word.  The word
            may be capitalized or not (&DATE, &date, and &Date are the same).
            There must be no space between the "&" and the word.  And you
            must spell the word as it appears above or MC won't recognize it.
          - Ampersands may appear on both sides of the word (eg., &date&).
            This is the format used by some word processors, maybe yours.
          - Use "&prompt" whenever you want to manually type something
            into a document (e.g. a different greeting or message to each
            recipient). You may use &Prompt as often as you like.  Whenever
            one's found, MC pauses waiting for you to [E]dit, DELETE "&Prompt"
            and add your text.  If you don't delete "&Prompt," it'll print.
          - One merge key may appear on a line.  If two or more appear,
            only the first will be substituted.

         TIP:  LETTER.DOC and MEMO.DOC are very easy ways to send a quick
               letter or memo, without using a word processor.
         Personalized Documents (continued)                          -12-

         When you request [P]ersonalized Document, MC asks you:
         (1) TO WHOM should I send this?  What's the Sort key and the Range?
         (2) DOCUMENT TO MERGE?  Enter the name your word processor used when
             saving your document.  For a directory of file names, press [F2].
             - Enter the Drive and Directory ([Return] = current drive)
             - Use cursor keys to move to the file you want, press [Return].
         (3) [P]REVIEW OR [N]ON STOP?  Press [P]review to begin.  MC displays
             up to 21 lines of text on your screen, and pauses before printing.
             You can double check and edit your document if needed. Later,
             when you're sure everything's working OK, press [N]on Stop.  MC
             will begin printing without pausing.  You'll be able to pause.
         (4) LEFT MARGIN?  If you want MC to indent each line of text, enter
             a left margin of 1-9 spaces.  Margins aren't shown on your screen.
         (5) LINES PER PAGE?  The # of lines printed before MC sends a form
             feed/page eject--usually: 55-60. Enter "0" for none (you control).
         (6) SEND A PCC?  To set up your printer.  If none, press [Return].

         As MC reads your document, it replaces "merge keys" like "&name" with
         information from your database (or your PC).  Specifically:
         * &name is replaced by First and Last Name fields combined.
         * &city is replaced by City, State and Zip Code fields combined.
         * &date is read from your PC's internal clock.  If this clock's incor-
           rect you can either set it, edit each document to correct the date,
           or remove &date from your document.  (See DOS manual to set Date.)
         * MC will NOT PRINT lines that have merge keys, but for which MC
           CAN'T find replacement text.  While this is usually OK, sometimes
           it's not.  Look back at the example on the last page.
           - If Title (or Company) for a particular person were EITHER blank or
             tagged as "non-printing" ("@"), the line with &title (or &company)
             would not print.  This is OK--blank lines here are inappropriate.
           - But, if Salutation was blank (you forgot to enter it?), the
             ENTIRE LINE "My dear ... How have you been?" would NOT print.
             This is probably not what you intended.
           - Solutions:  1) Place "merge keys" on separate lines by themselves.
             2) Ensure each database record has text in fields you want printed.

         Whether you selected [P]review or [N]on Stop, MC displays your
         document on the screen, up to 21 lines at a time, 80 characters/
         line.  Left Margins, if any, are NOT shown on your screen, so you
         may edit a full 80 characters of text if you need to.  If you
         pressed [N]on Stop, MC goes on to the next page; "Press any key"
         to pause/abort. If you pressed [P]review (or included "&prompt"),
         MC pauses.  Your options:

         [C]ontinue    Print next page (Or document for next name)
         [E]dit        Edit what's on the screen
         [N]on-Stop    Print non-stop.  You can still pause or abort printing
         [S]kip        Skip this name.  Go to the next (if 2+) or return.
         [Q]uit Merge  Abort printing.  Return to the Main Menu.

         Editing Merged Documents:

         Edit a merged document to add a unique message to each recipient, to
         change words or phrases, add a date if your PC hasn't a clock, etc.
         Here are some guidelines:  (Please read carefully)
         * You may erase lines--fill them with blanks.  These lines will print.
           To "delete" lines, use your word processor first, then run MC.
         * MC prints lines of any length.  But, you may edit lines ONLY up to
           80 characters.  MC TRUNCATES longer lines if you try to edit them.
         * Lines longer than 80 characters may seem truncated; they'll print OK.

                      Print Option: Directory/Reports                -13-

         MC's Directory/Reports option has many, many uses, particularly
         when combined with the clever use of fields like "Key."  This
         option lets you print sorted lists of Names and Phone Numbers,
         or Names, Phone Numbers plus all other "printable" information -
         not tagged with "@." People have used MC's Directory/Report
         option to print:

         * Everything in their database to help them find duplicates.
         * A list of records matching the range you selected BEFORE you
           print (and possibly waste) envelopes, labels, or "form" letters
         * Lists of names for whom Personalized Documents, Envelopes or
           Labels will be printed--to ease collating chores
         * Appointment schedules sorted by Day AND Time.  In our example under
           "The Key Field," the Key was edited to read "322-11" for "Monday
           at 11:00."  MC used this to print appointments sorted by Day/Time.
         * A list of clients sorted by Company or Product or Region, etc.
         * A list of potential clients sorted by Product AND Region (e.g. Key =
           "X09West" or "X09East"), Title by Industry (e.g. Key = "CEOBank")
         * All products their firm offers sorted by category
         * Computer programs listed by the disk they're on/category they're in

         To request a Directory Listing or a Report:

         * Press [P]rint at the Main Menu.  Then press [D]irectory/Reports
           at MC's Print Menu.
         * Select a Sort Field.  Then indicate the Range you want printed.
         * MC will now ask if you want to print:

            [N]ames & Phone #s       or,       [A]ll Printable Fields


         That's it.  MC will print on both your screen and printer, and will:

         * Print Names and Phone Numbers, or All "printable fields"--in-
           cluding Title, Company, Message and Comment (if not tagged with @).

         * Print a "heading" for each "group" of records.  The heading is
           each unique entry in the field you sorted on.  It's followed by
           all records matching that entry.  (Only the 1st letter of Last
           Name is printed.)  For example:
           - You sort on Zip Code.  MC prints the 1st Zip Code it finds, fol-
             lowed by all records with that Zip Code.  When the 2nd Zip Code
             appears, MC prints it, followed by all records with that code, etc.

         * Print a place for you to write in a phone number if none is found.
           Later you can enter them into MC if you want.

         * Send No PCCs to your printer.  To print in a certain font, or with
           certain line spacing, set your printer up before running MC.  (Or
           start another MC print option until it sends PCCs, then abort.)

         * Print about 55 lines per page, and then send a form feed/page
           eject. You may want to set your printer up to print 66 lines/page.

         While MC's printing, press any key to pause.

                           Print Option:  Labels                     -14-

         You can print two kinds of labels.  Press [L]abels to print
         standard "mailing labels"--for each name matching the
         Sort/Range information you enter.  Press [R]eturn/Multiple to
         print multiple copies of 1 of 4 "Return Addresses" in MC's
         database (Return Address can be any text).

         In both cases, MC asks for information it needs to properly
         format labels- described below.  The Return/Multiple Labels
         section refers back to this. (Some information is critical for
         laser/less relevant for other printers.)

         * SIZE OF LABELS?  8 sizes plus "roll-your-own" options (See Notes)

           - Sizes are:  (Width by Height shown in Inches AND Columns by Lines)

               1) 2 5/8 x 1        (25x6)       2) 3.5   x 9/16     (34x3)
               3) 3.5   x 15/16    (34x5)       4) 3.5   x 1 7/16   (34x8)
               5) 3.5   x 2        (34x12)      6) 4     x 15/16    (39x5)
               7) 4     x 1.5      (39x9)       8) 5     x 15/16    (49x5)

           - To "roll-your-own," enter the label size:  # of Columns &
             Lines.  Columns means the # of characters that will print
             across the label at 80/inch. The # of lines from top to
             bottom assumes 6 lines/inch.

         * COLUMNS? The # of columns of labels (1-3) across a page of
           labels.  If you use multi-column sheets, be sure to read Tips
           & Notes below.

         * SPACE BETWEEN COLUMNS?  If you said there were 2 or more
           columns, enter the # of spaces between columns (or use it
           to shift printing).

         * SKIP ROWS OF LABELS? (Laser Printers)  If some labels on a
           "page" are used, this lets you to skip ROWS of blanks.

         * DOWN FROM TOP? (Laser Printers)  Some laser printers won't
           print on the top 2-4 lines of a page.  Labels made for laser
           printers account for this.  But if you use labels not made for
           lasers, enter a number to tell MC to begin printing "#" lines
           from the top of each page.

         * INDENT FROM LEFT?  MC skips the first 2 columns.  This option
           lets you create a wider left margin by skipping an additional
           1-9 spaces.

         * # OF COPIES?  You may print 1-99 copies of EACH label.

         * PAGE EJECT AFTER # LINES?  In many cases the default (60) is
           OK. For "continuous" labels, set this to the # of lines/label.
           MC stops printing the label it's on when this # is reached
           (includes Down From Top).  Usually this is fine.  Experiment
           to find the right number.

         * PCC?  MC will send a Printer Control Code to your printer just
           once, at the start of the printing job.

         Printing Labels (continued)                                 -15-

         Notes & Tips: Printing Labels  (Important!  Please read carefully)

         * Answering the questions above gives you great control over
           label formats. This is especially useful with laser printers -
           which print "pages" not labels.  Experiment (with paper) to
           find the best combinations for you.

         * "Indent From Left" creates a left margin that affects ALL
           labels printed. If you're printing 2+ columns, the 2nd and 3rd
           columns shift right too. "Space Between Columns" shifts EACH
           column right, after the 1st column.

         * MC will print Title and Company--unless their 1st character is "@."

         * If a printer error occurs midway through, try to resume.  If
           that doesn't work, start over and specify a Range to skip
           names already done.

         * MC prints the maximum number of characters allowed by your
           label (shown above beside each label size).  Some of MC's
           fields EXCEED what some labels will print:  Name, Title,
           Company and Message can have 40+ characters.  To print
           labels smaller than 5 inches wide, you may have to limit
           what's entered in these fields.  Or, experiment with different
           sizes of fonts plus different label sizes (or "roll-your-own").

         * MC prints assuming 10 characters/inch and 6 lines/inch.  If
           you alter this and don't reset it between labels, results may
           be undesirable. 6 lines/in. is critical for ALL labels; 10
           characters/in. is particularly important with multi-column
           sheets of labels.  Proportional, compressed, or enlarged fonts
           may NOT WORK with multiple columns.


                  Print Option:  Return Address / Multiple Labels

         The Return/Multiple print option lets you print 1 or more copies
         of a "Return Address" which can be any text--anything for which
         you want many labels printed with the same text.  MC lets you
         store 1-4 Alternates.  Entering or editing "Return Address" is
         discussed later.

         MC asks 9 questions in order to print labels, discussed on the
         last page.  Once you answer these questions, MC asks:

                           Which Return Address? (1-4)

         Enter 1-4 to tell MC which of the 4 alternates you want printed.

         When you edit "Return Addresses" you may enter text AND PCCs on
         each line. This allows you to vary fonts, line spacing, etc.
         line-by-line!  But this can cause trouble when printing labels
         if embedded PCCs alter character or line spacing from 10 cpi/
         6lpi.  See "Return Address" below for details.

                            Print Option:  Mail Merge                -16-

         Mail Merge lets you Read or Write mail merge files used by other
         programs: word processors or database programs.  It also lets you
         share or move subsets of names among database files MC can use.

         You can "Import" names into MC from existing mail merge files,
         or "Export" names to a file other programs can use.  MC supports
         comma-delimited, ASCII files, like those supported by most
         programs.  Here's an example:

         "Jane","Simpson","","XYZ Corp","123 Main St.","Albany, NY 10015","Jane"


         Here are some tips regarding the format MC needs.
         * Fields should be enclosed in quotation marks -- "".  This
           ensures commas INSIDE a field  aren't read as the end of
           a field.  (Note: Albany, NY)

         * First and last names must be separate.  This ensures last
           names ending in "Jr.", "Esq." etc. are handled correctly.

         * City/State/Zip Code can be separate or combined (see below).
           - MC processes combined City/State/Zip codes by looking for a comma
             after City.  State is assumed to be 2 characters; Zip is the rest.
           - Different "combined" formats may cause MC to misread the field.

         * "" must appear for blanks--note the 3rd field above is blank (Title).


         To use MC's Mail Merge feature:
         * Press [M]ail Merge at Print Menu.  Then press [I]mport or [E]xport.

         * If Exporting, specify a Sort field and Range to tell MC what
           to export.

         * Next, enter the name of the file to use.  Press [F2] for a directory.
           - If you're Exporting to a file that already exists, MC adds to it.

         * MC now displays:  (Note separate AND combined City/State/Zip)

         First    Last   Title    Company    Street    City    State    Zip
         Combined City/State/Zip   Phone   Key   Message   Comment   Salutation

         For each one, enter a number telling MC the order that field is
         coming in (if Importing) or going out (if Exporting).  Enter 0
         or press Enter if a field is not incoming/outgoing.   You can
         use City/State/Zip fields separately, or combined--but not both.

          MC has 13 fields in its database--Name (2) through Salutation.  But:
          - You needn't Import/Export all of them--press Enter to ignore fields.
          - You can Import/Export records with up to 99 fields.  For
            example, if Street is the 17th field in a 38 field record,
            enter 17 for Street. BUT, one of MC's 13 fields MUST be the
            LAST field--there's no other way to tell MC the maximum number
            of fields.  This may require Exporting a field you don't
            need, or "sacrificing" a field while Importing.

         continued . . . . .

         Mail Merge (continued)                                      -17-

         When Importing names, MC displays each one giving you options to:
         [E]dit       [N]on Stop       [I]gnore       [S]ave        [Q]uit

         [E]dit       Edit this name.  To save it, you MUST do so while in Edit.
         [N]on Stop   Continue reading and saving names non-stop
         [I]gnore     Ignore or skip this name, don't save it
         [S]ave       Save this name, then continue
         [Q]uit       Abort Merge.  Return to the Main Menu

         If you press [N]on Stop, you can press any key to pause or
         stop.  If you pause, press:  [Q]uit, or [C]ontinue (or [N]on
         Stop to continue going non stop again).  [Q]uit takes you back
         to the Import menu, where you can Edit/Ignore/Save/Quit/Non Stop.

         Tips:  Mail Merge
         * Mail Merge is a very fast way to share names between different
           database files MC (or other programs) can use.  Example, to
           create a Mail Call database of just your East Coast clients:
           - Select Mail Merge, then press [E]xport.
           - When asked for the Sort field, press [Z]ip code.  When
             asked for the Range, enter, say, 0 and 19999 to select Zip
             Codes 00000 through 19999.
           - Give MC a file name to write records into (eg., Clients.Est).
           - When done, quit MC, then re-run MC.  But, this time include a
             file name (eg., MC E-Client).  MC creates a new database file.
           - Add and delete a dummy name (see next point).  Then from
             the main menu press [P]rint, then [M]ail Merge, then [I]mport.
           - Tell MC what file to import (Clients.Est in our example).
             Tell it what order fields are coming in.  Then sit back as MC
             reads in each name--if you press [N]on Stop, MC moves quickly.

         * There must be at least 1 name in a database to choose Mail Merge.
           To create new databases by reading in a mail merge file, you must:
           - Press [A]dd Name, and enter anything -garbage- in the name fields.
           - Press [F2] Save.  Then press [F3] Clear (to delete the name)
             then Quit to the main menu..
           - Now, at the main menu, press [P]rint then [M]ail Merge.

         * For Mail Merge to work right, DON'T include quotes ("") when
           typing text into MC's fields.
           - Above we said quotes are used to delimit each field.  MC
             (and other programs) may interpret quotes INSIDE a field as
             the end of a field.
           - Anything read from that point on may be misread.

         In Case Of Trouble . . . .
         If MC misread's fields, or starts out right, then seems to go awry...
         * Be sure each record has the same number of fields.  "Records"
           are a person or thing.  "Fields" are separate parts of a
           record like Last Name, Title, City, Salutation, etc.
           - Most programs work properly only with FIXED FORMAT records--
             the same number of fields in each record, in the same location.
         * Be careful with quotes and commas.
           - Be sure there are no quotes INSIDE fields.  They should only
             surround fields.
           - If there are commas inside fields (eg., Albany, NY), the
             field must be enclosed in quotes--or the comma = End of a field.

                       Main Menu Options:  RETURN ADDRESS            -18-

         You may enter Return Addresses (or any text you want labels for)
         either from the Main Menu (press [F]rom), or when printing
         Envelopes (press [R]eturn Address).  And you may enter FOUR
         different ones:
          * For use by different people in your office
          * One for business use, one for personal use (no company or title?)
          * For use with different printers or fonts, or different situations
          * Leave 1 blank for use on envelopes with pre-printed return addresses

         Editing Return Addresses is a simple process.  From the Main Menu,
         MC displays its "Envelope Screen"--the top of which looks like this:

         +[From . . . ]----- -[Alternative:  #]-+--------------------+------+
         |                                      |                    |      |
         |                                      |                    |      |
         |                                      |                    +------|
         |                                      |                           |
         |                                      |                           |
         +--------------------------------------+                           |
         |                                                                  |
         /                                                                  /

         You may enter 1 to 5 lines of TEXT AND/OR PCCs (See below).  All
         5 lines will print--including blank lines you leave between
         others. While editing, your options are:

         [F1]Help  [F2]Save & Exit  [F7]Alternate  [F10]Quit--Changes=Temporary

         [F1]Help       Displays a summary of MC's Edit Keys
         [F2]Save/Exit  Saves your text to disk, then exits
         [F7]Alternate  Toggles among 4 alternate "Return Addresses."  The
                        number of the Active Alternative is displayed.
                        - If you made changes to an alternate, and you want
                          them saved, press [F2] BEFORE pressing [F7].
         [F10]Quit      Exits.  Any changes made will NOT be saved but WILL
                        be active during this session.
                        - If you made changes you want to UnDo (and they
                          weren't saved), press [F7] to re-load alternates
                          from disk.

         Enter BOTH Text AND PCCs . . .

         Unique to this option is the ability to enter BOTH text AND PCCs
         on the same line--letting you vary fonts, print styles, etc.
         line-by-line. It can also cause problems when printing labels--
         if you fail to reset your printer to 10 characters/inch and 6
         lines/inch when you change it.  (See "Technical Info: Line &
         Character Spacing" for more on this.)  To enter PCCs, follow the
         guidelines discussed under "Editing PCCs."

                      Main Menu Options:  UTILITY FUNCTIONS          -19-

         Press [U]tility at MC's Main Menu.  Then you can: : :

                          [R]egenerate or Create the Index

         Because MC's Index file (".IDX") is vital to MC's advanced features,
         this option lets you regenerate the index if it's ever damaged.

          * When you press [R]egenerate, MC will ask if you want to proceed.
            If you don't really need to, press [Return] to exit.
          * There's a fast way and a slow way to regenerate the index.
            - Fast:  Start with a fresh index.  Before running MC, rename
              the ".Idx" file (eg., type RENAME MailCall.IDX MCBACKUP.IDX).
              Then run MC.  When MC finds no index file, it creates a new one.
              (NOTE: This only works if you're using MailCall.Dat--the default.)
            - Slow:  If you don't rename the index, MC must first delete
              existing index entries, then add new ones.  Of the two,
              deleting is slowest.
          * As MC proceeds, it shows you how far along it is, and what
            it's adding.


                                 [I]nstall a Modem

         MC needs to know 4 things to dial through your modem.  Three of
         these (how to Initialize, Dial and Hang up) are pre-set.  Change
         them only if they don't work with your particular modem. (see
         "Technical Info: Modem") MC also needs to know which serial
         (COM) port to use.  To install a modem, tell MC:

           * Which serial (COM) port to address?  Enter 1 or 2.
           * Initialize - Enter the code needed to set up your modem
           * Dial       - Enter the "dialing" string - example "ATDT"
           * Hang up    - Enter the "hang up" string - example "ATH0"

         This information is saved to disk.  So unless you change modems,
         you need do this but once.  If you install the wrong serial port
         number, MC may abort when you dial, possibly locking up your
         PC.  Be sure to enter the right serial port #.   Finally, some
         users have reported trouble dialing through some modems (eg.,
         US Robotics).  To help you find the proper codes we included a
         file called DIALME.BAS.  Run it using BASIC; experiment with
         different codes.  To do this, type BASIC DIALME.

                                                        continued . . .


         UTILITY FUNCTIONS (continued)                               -20-


                    [F]ormat Phone or Mail Code (Zip) Formats

         Do your phone number and mailing code formats differ from those
         used in the U.S.?  If so, this option lets you customize MC so
         you can enter and display these fields in the format appropriate
         for your situation.

          * Use the "|" character to tell MC where to accept input; other
            characters may be used for "visual" formatting.  For example,
            suppose your mail code looked like "TGE-933,"  enter
            "|||-|||" as your mail code format.
          * Everything you enter will print, except "|".
          * Keep the formats as simple as possible.  We strongly
            recommend you use only blank spaces, hyphens or parentheses
            to format either field.  Other characters may cause problems--
            especially during Mail Merge.
          * If MC finds an invalid or blank format, it defaults to the
            U.S. format.
          * The same formats will be used for all names in your database.


                          MANAGING DUPLICATE NAMES

         With hundreds or thousands of names in your database, there may
         be duplicates:  wasting disk space/paper/postage.  Here's a
         way to find duplicate names.

          * Press [P]rint, then press [D]irectory/Reports (OR View/Edit)
          * Sort on Last Name, and use a Range of A - Z
          * MC's sorted report should make it clear which are "dups"
          * We suggest you do this a 2nd time, but this time sort on Zip Code
          * Now [S]earch or [V]iew/Edit. Edit duplicate names and Clear/
            Delete them



                     Editing Printer Control Codes (PCCs)            -21-

         Enter PCCs when printing Envelopes, Personalized Documents or Labels.

         ENVELOPES:  You may edit up to 3 control codes to tell your
         printer how From.., To.., and Message fields should be printed.
         For example, print From .. or your logo in one type style, then
         switch to another type style for the To.. field.  This may
         require changing line spacing as well as switching fonts.  And,
         when the Message is critical, you might switch to large, bold
         type for this field.  You may enter 3 different sets (of 3)
         PCCs--9 in all.  Toggle among them by pressing [F7]. Different
         sets may be used for different printers, situations, etc.

         DOCUMENTS/LABELS:  One PCC may be entered--sent before your text is.

         Entering PCCs is rarely fun.  But we did 2 things to ease the
         task.  First, Envelope PCCs are saved each time you edit them and
         select Save.  They're loaded automatically when you run MC, for
         you to use or edit. (Alternate #1 is loaded when you start MC).

         Second, we simplified How you enter them.  Example, suppose you want:
                              Bold, 5 Lines per Inch

         For 3 different printers, here's what PCC codes "might" look
         like if entered using Lotus 123's Setup Printer feature or
         BASIC.  Examples like these may be found in many printer manuals.
         -------------------------------------------------------------------
         HP LaserJet
            Using Lotus 123     \027\(s3B\027\&l9.6C
            In BASIC            Lprint Chr$(27);"(s3B";Chr$(27);"&l9.6C";

         Toshiba P1351                                  (High Qual. Font 2)
            Using Lotus 123     \027\49\48\027\42\50
            In BASIC            Lprint Chr$(27);"L10";Chr$(27);"*2"

         Epson FX                                        (Emphasized Mode)
            Using Lotus 123     \027\65\14\027\69
            In BASIC            Lprint Chr$(27);"A";Chr$(14);Chr$(27);"E";
         --------------------------------------------------------------------
         The "Chr$(27)" or "\027" you see above represent the "Esc" key on
         your keyboard (the term "Escape Code" is often applied to PCCs).

         Now let's enter these PCCs into MC.  (Envelope PCCs are entered in a
         window like the one below; PCC windows elsewhere use just 1 line.)

         +-------------------------------------------------------------------+
         |             You may now enter 1-3 Printer Control Codes.          |
         |Press:  [F5] to Save PCCs   [F10] to use PCCs this session only.   |
         |[F7] toggles among 3 sets of PCCs. "Label" describes purpose of set|
         |To enter Esc -Chr$(27)-, just press Esc.  To enter ASCII #s <32 or |
         |>126, press the ALT key and enter the ASCII code on Numeric KeyPad.|
         |                            |Label-----+                           |
         |                            |          |                           |
         |                            +----------+                           |
         +[From]----------------+[To]------------------+[Message]------------|
         |                      |                      |                     |
         +----------------------+----------------------+---------------------+

         Entering PCCs (continued)                                   -22-

         To enter PCCs, follow these simple guidelines.

         * To enter Esc, Chr$(27), just press [Esc].  That's it.   A
           left-pointing arrow will appear on your screen--represented
           here by "<".

         * To enter a "keyboard" character (e.g. A), just press the
           character.  Beware that case matters--upper/lower case can
           mean very different things in PCCs.

         * To enter "non keyboard" characters (those with ASCII values
           < 32 or > 126), hold the Alt key down, and enter the ASCII number
           on the NUMERIC KEYPAD (Not the numbers at the top of the keyboard).
           - In the Epson example above, Chr$(14) was required.  To enter
             it, hold the Alt key down and enter 14 on the Numeric Keypad.
           - Certain "control characters" are reserved by MC for
             editing.  These can't be entered in PCCs:  BackSpace (8) and
             Carriage Return (13).

         * If the quotation mark (") is a valid PCC, enter it.  But DO
           NOT use it to delimit "strings".  We eliminated the need for that.

         Here's what the PCCs in our example would look like if entered
         into MC.  Note we've eliminated the need to type all those "\",
         "Chr$", or quotation marks. And this enables you to "easily"
         enter very long PCCs.
         -----------------------------------------------["<" = Esc]--------
         HP LaserJet      <(s3B<&l9.6C

         Toshiba P1351    <L10<*2

         Epson FX         <E<A  (Can't show Chr$(14) here. Use imagination.)
         --------------------------------------------------------------------
         Other points:

         * While editing Envelope PCCs, you have the following options.
           To make your changes temporary (active this session only),
           just press [F10].

       [Dn/Up/PgDn/PgUp]Change Fields [F1]Help [F5]Save [F7]Alternate [F10]Exit

         [F1]Help       Displays a summary of MC's Edit Keys
         [F5]Save       Saves your PCCs to disk, then exits
         [F7]Alternate  Switches among 3 sets of PCCs.
                        - Be sure to save your work before you toggle sets.
         [F10]Exit      Returns to the Envelope Print routine

         * The PCC for the To.. field affects the entire field.  In other
           words, you can't enter PCCs for separate lines in To.. field.
           However, when editing From (Return Addresses) you may include
           PCCs AND text on the same line, varying styles line-by-line.

         * Remember, after From and To fields are printed, MC sends PCCs
           to ensure 6 lines/10 character per inch.  So if, for example,
           you need 4 lines/inch for both From and To fields, you must
           enter the PCC twice--once for each field.

                         Tips and Things You Should Know             -23-

         ...............................................................
         Don't edit your ".Dat" or ".Idx" files outside MC!  You may
         destroy them!
         ...............................................................

         ...............................................................
         Buffers to speed things up
         ...............................................................

         When working with database-type programs like MC, you can speed
         things up by keeping "disk reads" to a minimum.  One way you can
         help:  increase the buffers -- space in memory your PC uses to
         store information read from from disk.  The bigger the buffer
         space (up to a point), the more data is kept in memory--
         reducing the need to read it from disk (which is slow).  So if
         you haven't already done so, add these lines to your CONFIG.SYS
         file (or create CONFIG.SYS on your PC's "boot drive"):

          Buffers=20         (Any number between 15-25 should be OK)
          Files=15           (To ensure MC/DOS can open all files they need)

         ...............................................................
         Asprn
         ...............................................................

         Asprn is a memory-resident utility program published by PC
         Magazine. Once you set it up (easy) and load it, Asprn allows
         you great control over what your printer does.  You put "trigger
         keys" like "~A" or "~T" in Personalized Documents or even in
         MC's database fields.  When these are sent to your printer,
         Asprn "intercepts" them and sends a printer control code (PCC)
         to your printer.  (When you set Asprn up you told it which PCC
         to send for each trigger key.  PCCs are entered the same way in
         both ASPRN and MC--nothing new to learn.)  With MC + Asprn you can:

         * Print each line on envelopes or labels in different fonts/styles
         * Have complete control over Personalized Documents--changing to
           Bold for this word, Italic for this one, change margins/line spacing.

         ...............................................................
         Adjusting Fields for Printing
         ...............................................................

         The "From" field is much bigger than you'll normally need:  5
         lines and 40 characters/line.  This gives you flexibility and
         control over how each line prints.  Similarly, when you're
         editing database fields, you may insert spaces in front of First
         Name, Address, Title, Company and City to move printed lines to
         the right.  More specifically,

         * MC prints each field High & Left (upper left of each region).
         * Experiment to see how this works with your printer.  (Paper first?)
         * To adjust text to the right or down, use MC's editing features
           --insert tabs/spaces, or move lines up or down.  These spaces/
           lines are saved with your text.  Next time the correct spacing
           will still be available.

         Tips (continued)                                            -24-
         ................................................................
         Printing Tips:  Printing Envelopes on Laser Printers
         ................................................................

         Laser printers, like the HP LaserJet, print envelopes in
         Landscape mode.  And envelopes are often fed manually into a
         Manual Feed Slot. MC turns on Manual Feed when printing
         envelopes on HP LaserJets.

         * When MC prints envelopes, the symbol "PE" will flash on the prin-
           ter's display, prompting you to feed an envelope into the printer.

         * Suggestion:  Open the flap of the envelope first -- the part
           with the glue.  By unfolding the flap, you'll reduce the chances:
           - The printer will jam due to the extra thickness of the flap
           - The heat from the printer will seal the envelope

         * LaserJets (Series I) print envelopes as if they were standard
           letter-size pages.  So, while most printers begin printing in the
           Upper Left corner, LaserJets print envelopes in the Lower Right
           corner of what would be a letter-size piece of paper. Example:

         +---------+   - If this was a letter-size piece of paper coming out
         +----+    |     the FRONT of a LaserJet, the envelope fields would
         |    |\   |     be printed within the section marked "Env."
         |    | |  |
         |Env.| |  |   - If you're testing MC on paper, expect to see address
         |    | |  |     fields printed as in this example.  (Series I ONLY).
         |    |/   |
         +----+----+   - And, when feeding an envelope into the manual feed
                        slot, BE SURE to place the BOTTOM of the envelope all
         the way to the Right (facing the rear of the printer).  The flap
         would open to the left.  See your printer manual for details/examples.

         ..................................................................
         Printing Tips:  Printing Labels on Laser Printers
         ..................................................................

         LaserJets also print labels as if they're standard letter-size pages.

         * Experiment to see if sheets of labels print correctly if
           loaded from the paper tray.  If not, feed them manually.

         * Printing a 1-column sheet of labels can be done, but it's
           tricky.  The printer expects a full sheet of paper.  But you
           can tape (carefully) 1 column of labels to a 1/2 sheet of
           paper (labels on left), and feed this into the manual feed
           slot--again with labels on the left.

         ..................................................................
         Printing Tips:  Other Printers
         ..................................................................

         On Toshiba, Epson or other non-laser printers, MC begins
         printing as soon as you Press [R]eady.  Printing starts right
         where you've positioned the envelope or label -- MC does not move
         down or over first.  So, just position the envelope or label,
         and press [R]eady to begin.

                Technical Information:  Line and Character Spacing   -25-

         To successfully print envelopes and labels, MC must be able to
         "move around" at 10 characters/inch (10 cpi) and 6 lines/inch (6
         lpi).  If you change this, and don't reset it, subsequent fields
         or labels may misprint. For example, suppose you're printing
         labels, 3 columns across the page.
         - Each label allows 34 characters (at 10 cpi).
         - MC prints the 1st label in a row.  If your text had fewer than 34
           characters, MC shifts right enough spaces to reach 34 (and adds 2+
           spaces for the gap between labels).  MC then prints the 2nd label.

         But, suppose you invoked a compressed font with 15 characters/
         inch not 10. After printing label #1 (34 characters plus 2
         spaces), MC would "think" it was positioned over the 2nd label.
         But the printer would be over the right side of label #1--where
         printing of #2 would begin.  Or suppose you invoked a proportionally
         (versus fixed) spaced font--one producing lines of varying lengths
         (depending on the text) which are often shorter than with fixed
         fonts.  They can wreck havoc when printing 2+ columns of labels.
         Solutions/Alternatives/Suggestions:
         * Use fixed spaced fonts only.  OR, use MC's PCC capabilities to
           reset to 10 cpi/6 lpi AFTER you change them.
         * With fixed-spaced fonts/type styles (other than 10 cpi),
           experiment with different label sizes, or "roll-your-own."
           You may find a combination that works.
         * Proportionally spaced fonts work fine with envelopes or single-
           column labels.  For 2 columns, do 1, turn page around & do other.

                      Technical Information:  Printer Support

         MC supports printers by HP (LaserJets), Epson and Toshiba.  A
         Standard Printer option lets you use most any printer.  To help
         you confirm your printer will work with MC, we summarize here
         the Printer Control Codes (ie., Escape Codes) MC sends for basic
         functions--each would be preceded by Chr$(27) (Escape). Numbers
         in parentheses are ASCII codes for control characters.  MC uses
         these for Envelopes only.  You specify PCCs for labels/documents.
                           -------------------Function-------------------
         Printer Model     Reset     10 Char./Inch    6 Lines/Inch  Other
         ===================================================================
         Epson             @(16)     P                2             (8)   *
         Toshiba           (26)I     E12              L08           2     *
         HP LaserJet       E         (s0p10h12v0s0b3T &l6D
         - Landscape                                              &l10
         - Manual Feed                                            &l3H
         - Right Margin                                           &a106M
         ===================================================================
         * Epson:  Enable to receive           Toshiba:  Clear all tab stops

                           Technical Information:  Modem

         These codes are used to "dial through your modem." In case of
         trouble, check your manual and run DIALME.BAS.  If nothing
         works, let us know.
           Baud, Parity, Data, Stop Bits:    "300,N,8,1"
                              Initialize:    "ATE0 S7=60 S11=55 V1 X1 S0=250!"
                                    Dial:    "ATDT" + phone #
                                 Hang up:    "ATH0!

                               LIMITED LICENSE                       i

         Mail Call is "user-supported" software.  But it's NOT "freeware."
         You're granted a limited license to try MC for a limited period.
         You may use it or copy in the manner described below (only).
         You may not modify or alter MC in any way without our prior
         written approval.

                          PERMISSION TO USE AND COPY MC

         If you ARE a registered user (bless you):
         - You've either made a contribution to continue using MC, or
           ordered MC (any version) from us.
         - You're granted a license to use Mail Call for both personal
           and business purposes.  And we'll try to keep you posted of
           enhancements and/or revisions to Mail Call.

         If you're NOT a registered user:
         - You're granted a limited license to try MC out 10-20 times.
           If, after this "demo period," you decide you want to continue
           using MC, we ask that you register as described below.  Running
           MC 10-20 different times should allow you to decide if it's going
           to serve you needs. Therefore the "trial period" is 20 MC sessions.

        +--------------------------------------------------------------------+
        |Each Copy Used In a Corporation, Business, Trade MUST Be Registered.|
        +--------------------------------------------------------------------+
         This means, if you're using MC for any business purpose or in the
         context of conducting business, you are required to register and
         submit the registration fee for each copy used. Site Licenses and
         multiple-copy discounts are available.  Write to the address below.

                                  TO REGISTER ......

         A Registration & Order form is at the end of MC's manual.

         To register your copy, or order the latest versions, send your
         Name, Address, registration fee and any comments/suggestions to:

         RWS & Associates     132 Alpine Terrace     San Francisco, Ca. 94117

         Distributors

         Bulletin board SYSOPS, computer clubs, and shareware distributors
         are encouraged to copy/distribute Mail Call (not MC\+), provided:
         (a) Your adds/company name/literature DON'T mention "free."
             "Free" or "freeware" misrepresent "user-supported software."
         (1) It's distributed Unmodified (All files & Copyright notices intact)
         (2) You charge nothing for the software manuals, etc.
             You may charge up to $10.00 to cover distribution and handling
         (3) You clearly state your fee is NOT payment or registration for
             the software
         (4) You clearly encourage contributions/registration by stating that
             continued use justifies sending contributions to the developer.
         (5) You include all files mentioned in ReadMe.BAT including:
             MC.EXE, MC.DOC, Sample/Sample2.DOC, Letter.Doc and Memo.Doc.

                        Three Questions About Registering....        ii
                                WHAT IS SHAREWARE

         I GOT A COPY FOR NOTHING.  WHY SHOULD I PAY A REGISTRATION FEE?

            I GOT MC FROM A COMPANY THAT "SELLS" SHAREWARE PROGRAMS.
              I PAID THEM FOR MC.  WHY SHOULD I REGISTER WITH YOU?

         These are good questions.  Here's a response.  (Our response
         applies to user-supported software in general, not just MC.)

         Shareware is NOT free software.  A better term is "user-supported"
         software.  Why?  Because authors of "shareware" spend long, hard
         hours developing and debugging programs, and writing manuals.
         They DEPEND on your support (and comments and an occasional "thank
         you") to keep going--to justify the time and sweat. You get to "try
         it before you buy it," to see if it works and meets your needs.
         You get to enjoy the result, at very reasonable prices.  And regis-
         tering your copy (supporting the author) brings you other benefits
         as well.  These include (depending on the author and the program):
         the latest version often with new, more or better features,
         extra "goodies," a printed manual, phone support, updates, etc.

         Shareware "works" because people like you (1) are honest; and,
         (2) understand authors will stop "sharing" their work if they
         receive no support.  In short, if you fail to even acknowledge
         the contributions authors make, or support their efforts (even
         modestly), the well will dry up.  The only one to lose will be
         you (and the "shareware distributors").  Since you made no
         contribution anyway, the developer loses nothing.

         In response to the third question, many firms now "sell" user-
         supported software (or shareware).  They charge you a fee for
         their time and the expense of sending you a disk.  NONE of the
         fee you give them goes to the author of the software.  So when you
         pay $2-$5.00 for a disk full of software, you're NOT supporting
         the person who spent their time developing ideas you're now enjoying.

                     DISCLAIMER OF WARRANTY AND LIMITED WARRANTY
         This product is provided "AS IS" without warranty of any kind.
         The entire risk as to the results and performance of this product
         is assumed by you.  We warrant only that disk(s) sent you (if
         any) is free from physical defects and workmanship under normal
         use and service for a period of 90 days from the date shipped.

         Our entire liability, and your exclusive remedy, as to the disk
         shall be to, at our option, either (1)return the purchase price;
         or, (2) replace disks which don't meet our limited warranty.

         Neither Pro~Formance nor RWS & Associates, nor any of their
         officers or employees shall be held responsible for:  failures of
         this program to satisfy any needs, damages due to using MC, or any
         effects this program has on you, your business or operations.

         MC, its manual and its support files may be modified or changed
         from time to time.  MC may contain operational inaccuracies or
         typographical errors which may be corrected by future versions
         if any.  Registered users may be notified of available updates.

               Other Programs by Pro~Formance    For details, write:     iii

             Pro~Formance  132 Alpine Terrace  San Francisco, Ca. 94117
         ..................................................................
         Professional Scribe (Pro~Scribe)                  PS Express (PSE)
         ..................................................................
         Pro~Scribe and PSE help you improve anything you write (or help
         you improve the writing of others -- your staff, students, etc.)
         Pro~Scribe/PSE are used in companies like IBM, Hewlett Packard,
         Lockheed, Citibank, Bank of America to improve memos, letters,
         manuals, documentation, contracts, promotional material, etc.
          * They examine your writing for many types of writing mistakes.
          * You can look at results for an entire letter, report, etc.
            Or, if you like, they'll look at your writing line-by-line.
          * They show suspect problems, and offer suggestions.
          * Results are shown numerically, and with several colorful graphs.
          * They come with two manuals (in addition to a Quick Ref. Guide)
            - One covers basics: To install/run PS, and basic guidelines.
            - "Effective, High-Impact Writing" has more writing tips.
          * They're colorful, fast, fun, and a terrific value:  $35 for both!

         How are Pro~Scribe and PSE different?   First, PS Express is a RAM-
         resident program.  That means it's always ready to help when you
         need help most--while you're actually writing.  Run PSE, then run
         your word processor and start writing.  Need help? Just press a key.
          * When PSE pops up, just mark the text you want PSE to look at.
            A window pops up instantly with feedback on your writing.
          * PSE is like having an English teacher looking over your
            shoulder--gently coaching you as you write.

         Pro~Scribe gives you everything PSE does, and much, much more. It
         reads files saved by your word processor (or type right into PS).
         Like PSE, Pro~Scribe reveals the complexity of your writing and gives:
          * Feedback on "Word Wasters"  (5 categories of writing errors).
          * Three RGL (Running Grade Level) options (line-by-line feedback).
          * An option to flag complex words and Word Wasters in each line.
          * A Personal Interest score--showing if you write as you speak.

         ..................................................................
         P~F Form (see Mail Call)    Form Design (PFD) // Form Master (PFM)
         ..................................................................
         Form Design and Form Master are a complete form system:  form
         design, math, print, database and "auto-edit" features all built in.

         Design, edit and print forms with P~F Form Design. (samples included)
         * Draw lines or boxes, in several styles.  Shade areas.
         * Math options (+-/*) add "spreadsheet" convenience and accuracy
         * Enter text, auto-centered inside boxes if you like
         * Quick, easy block options:  Copy, Move, Erase, Shading
         * Vary fonts, type styles, line spacing

         Then use either PFD or PFM to fill them out and print them.
         * PFM pulls names, addresses, etc. from your database, putting
           them right where you want them.
         * Auto-Edit lets you quickly skip through a form, editing
           just fields you "tagged."  For example: On order forms--
           Quantity, Description, Price per Unit, Tax, Total.
         * Press a key to do all the calculations for you!!
                                                           continued . . . .

         P~F Form (continued)                                            iv

         Produce high-quality, professional looking forms in minutes with
         an HP LaserJet (+/500/Series II or later).  And you DON'T need
         expensive LaserJet font cartridges or soft fonts for lines, boxes,
         shading, etc.  We use the LaserJet's built-in features for these.
         "But, I don't have a LaserJet," you say.  Not to worry.  PFD/PFM
         have two other printer options so they work with any printer.

         Finally, PFD/PFM will work with the same database files as Mail
         Call--letting you can manage most every piece of paper in your office.
           Forms:       Invoices, Purchase Orders, Personnel Forms, Work
                        Orders, Work Schedules, Travel or Expense Reports,
                        Accounting Forms, Application Blanks, etc.
           As Well As:  Letters, Memos, Envelopes, Mailing Labels, Person-
                        alized Documents, Reports, Client or Employee lists.

         ..................................................................
         P~F Presents
         ..................................................................
         P~F Presents is a DESKTOP PRESENTATION system with 2 programs:
         P-Screen and PFP.

         With P-Screen you:       (The next page has more on P-Screen)
         ..................
          * Design screens (or "slides").
          * Save screens in libraries (or print them or save as Ascii files)

         With PFP you:
         .............
          * Create presentation agendas ("slide shows") which can include:
            - Menus which "branch" to various parts of your presentation,
              depending on the option your viewer selects.  For example:
              -- Which product do you want information on?
              -- Which topic (in a tutorial) do you want to review?
            - Timed slides (PFP pauses, then automatically shows the next)
            - Special effects:  animation, sound, loops, exploding windows
          * Display your presentations, or let others do it by themselves.
            A "use monochrome" option lets you display presentations on
            virtually any monitor.

         Possibilities:
         ..............
          * Sales presentations                * Management/Staff briefings
          * Training programs                  * Tutorials or Demos
          * Meetings                           * Highlight product information
          * Highlight investment opportunities * Advertise on disk
          * Customer information               * Tourist guides
          * Restaurant guides                  * Directories (Names, phone #s)
                            And on and on and . . .


         ..................................................................v
         Pro~Formance Screen Design (P-Screen)
         ..................................................................
         P-Screen is a screen: "design," "library/database" and "display"
         system all in one.  Use it to design screens for programs you write,
         or for program demos, prototyping, word processing, batch files, etc.

         Design
         * Draw/Join lines or boxes, in several styles
         * Fill areas with shading, or Paint entire screens or selected areas
         * Enter text, auto-centered inside lines or boxes if you like
         * Quick, easy block options:  Copy, Move, Erase, Shade, Paint, UnDo

         Save/Load/Libraries
         * Save screens to or Load screens from Ascii files or Libraries.
           Since you can load Ascii files, you can use most any "screen
           capture" program to save EXISTING screens to disk.  Then, load
           them into P-Screen, add color, then save them to a library.
         * Libraries give you the convenience of 1 file to store up to 50
           screens -- in color, complete with names and descriptions.

         Using Libraries in Your Programs, Demos, etc.
         * We supply three routines to display your screens. Call one to
           read screens from libraries, another to display your screens.
           (These routines work with QuickBASIC 4.0 +.)
         * It's easy to write programs to access screen libraries.
           - You can load and display 1 screen at a time.
           - Or load 2 or more screens into arrays, then pop them up instantly.


         ..................................................................
         The Survey Catalyst   (TSC; a commercial program, not Shareware)
         ..................................................................
         The Survey Catalyst is for anyone who works with attitude or opinion
         surveys.  It helps you create surveys in minutes or hours--not days!

          * TSC includes a database of thousands of survey items--like
            items used in most Fortune 1000 companies' employee surveys.
            - You can review items, edit them or add new ones.
            - OR, when you see an item you want to add to a survey, just
              press a key and add it--fast and simple.
          * TSC also comes with dozens of response scales.  When you print
            surveys, TSC prints the right response scale--automatically.
          * And speaking of printing, TSC's many options let you create
            "camera-ready" copy--as you want it, fast!
            - Group items by Category, by Response Scale, or Randomize them.
            - Print response scales Above or Beside items (or not at all).
            - Print key punch instructions (optional)
            - Print a title--at the top or bottom of each page.
            - Or, print your survey "to a file"--to dress it up later.


         ----------------+------[ To Order : : : :]-----+-----------------

         ____ Copies of P~F Presents (P-Screen\+ AND PFP\+) ... $_________
               ** $49 per copy   ($75 without the Pro~Formance copyright
               introducing each presentation.  Call about custom options.)

         ____ Copies of P-Screen: Programmer's Edition ........ $_________
               ** $25 per copy

         ____ Copies of Mail Call + (MC\plus)  ................ $_________
               ** $45 per copy WITH MC Express   MCE works with
                      HP LaserJets, original through Series II.
               ** $40 per copy WITHOUT MC Express (MCE)

         ____ Copies of P~F Form (Both PFD\+ and PFM\+) ....... $_________
               ** $45 per copy (Note the "packages" below)

         ____ Copies of Professional Scribe Writing Assistant . $_________
               ** $35 per copy (for BOTH Pro~Scribe & PS Express)

         ____ Copies of BOTH P~F Form and Mail Call\+ (17% off) $_________
               ** $75 for PFD, PFM AND Mail Call and MC Express ($4/shipping)

         ____ Shoot the works.  Send 1 of each .......(25% off) $_________
               ** $149 for the works  (+ $10 shipping)

         ____ Send information on The Survey Catalyst

                Add $2/copy shipping/handling (Non-U.S.: $8)    $_________

                   California residents, please add 6.5% tax    $_________

                                         Total enclosed........ $_________

         (NON-U.S. orders:  International Money Orders please.  U.S. Funds)
                (We reserve the option to adjust registration fees.)
         -----------------+-------[ Mail to ]-------+----------------------

         Name:  _____________________________    Today's Date:  ___________

         Company:  __________________________    Phone: (    ) _____-______

         Address:  ________________________________________________________

         City/State/Zip:  _________________________________________________

         -----------------+-------------------------+----------------------
                                 Send this to:
         Pro~Formance
         132 Alpine Terrace              Please make your check payable to:
         San Francisco, CA. 94117                  R. W. Smetana
         [phone]  (10-5 Pacific time)
         -------------------+-------------------------+--------------------

         Which version of Mail Call do you now have?         ______________
         Where did you get your current copy of Mail Call? ________________
         My Computer's a:_________________  My Printer's a:________________
         My Monitor is: (circle one)  Mono / Color

         Please use the other side for comments and suggestions.